We hope that you love everything you order from the Bowns Sportspower website. However, should any products be faulty, damaged we will happily refund or exchange these items for you.
This must be done within 30 days from the date of your purchase.
To organise a refund for faulty or damaged products please contact customer service on firstname.lastname@example.org or ring on 02 6851 2277 and they will provide you with our returns address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.
Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back.
To organise a refund or to exchange your faulty or damaged product please return it, with a letter of explanation, to the following address:
ATTN: Bowns Sportspower
131-135 Rankin Street
If you have any problems, or wish to discuss this further please feel free to contact us at:
Phone: 02 6851 2277
Ps – For your peace of mind, we recommend that you send your package via an insured method (we recommend Registered Post by Australia Post).
Please note: When items are purchased as a set, we can only accept returns of complete sets, not individual items.